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Rental Satisfaction Survey

This survey will take 5-10 minutes. Thank you for taking the time to help us improve our services!

Your Information

Your First Name:

Your Last Name:

Your Email Address:

Confirm Your Email Address:

***

Street Address

City

State

Zip Code

Resort / Location Rented:

Our Company

Please tell us about your experience with Sun Or Snow Vacation Rentals

How did you find our website?*

Craigslist	Redweek
FlipKey / Trip Advisor	TUG
HomeAway / CyberRentals	Internet Search
VRBO	Referral
My Resort Network	Repeat Client
Vacation Timeshare Rentals	Other

If "other" or "referral" selected above, please explain.

Advertisements: Did you feel our company's advertisements were accurate and informative?*

Yes

N/A

How easy did you find the website to use?*

Extremely Easy

Easy

Average

Difficult

Very Difficult

N/A

Did you find our website informative?*

Very Informative

Informative

Average

Definately Not

N/A

Please rate the appearance of the website?*

Excellent

Average

Below Average

poor

N/A

What improvements do you think need to be made on the website?

What do you like best about the website?

Was your rental manager friendly and professional?*

Very

Somewhat

Not at all

Comments about the rental manager:

Were all of your questions answered in a timely fashion?*

Very

Somewhat

Not at all

Did you feel the rental process was easy?*

Very

Somewhat

Not at all

Did you feel the payment process was easy?*

Very

Somewhat

Not at all

Did you feel the contract was fair?*

Very

Somewhat

Not at all

Did you feel the contract was clear?*

Very

Somewhat

Not at all

How would you rate your overall experience with Sun or Snow Timeshare?*

Extremely Pleased

Pleased

Indifferent

Not Pleased

Would you use our company for your future accommodation needs?*

Definitely

Probably

Your Rental

Please tell us about the resort / unit you rented.

Did you feel your accommodations were as advertised?*

Very

Somewhat

Not at all

Did you experience any problems at the time of check-in?*

Yes

Comments about check-in

Was the resort / hotel staff friendly and professional?*

Yes

Comments about resort / hotel staff

Did you feel the accommodations were worth the money spent?*

Definitely

Somewhat

Not At All

Comments

Please provide us with any additional comments or questions regarding your accommodations.

Did you have any problems during your stay?*

Yes

If you answered "Yes" above, did you notify the resort of your problem(s)?

Yes

How did the resort handle your complaint(s)?

Did you attend a timeshare presentation during your stay?*

Yes

If you answered the above question with "Yes," please answer the questions below.

Timeshare Presentation

Did you feel the presentation was informative?*

Yes

What gift were you given for attending the presentation?

Did you make (or are you considering) a timeshare purchase?*

Yes

Conclusion

Would you like to receive e-mail notifications from us with accommodation deals and travel tips?*

Yes

Privacy Policy: Your information is used for our company's mailing list only. We do not sell your information to any other party. We only send e-mails regarding changes to our company's policies and rental deals. To be removed from our mailing list, simply send an e-mail to sunorsnow@comcast.net with "REMOVE" in the subject line.

Thank you for taking the time to complete this survey. We really appreciate it!

Sun or Snow Vacation Rentals is a BBB Accredited Business. Click for the BBB Business Review of this Vacation Rentals in Colorado Springs CO